The Digital Journey
Continuity Platform
Give each customer what they came for and get everything else out of the way.
The Digital Journey
97%
Of Shoppers Are
Abandoning the Journey
You’re doing everything you can – non-stop segmentation, endless AB testing – but it’s just too hard to
figure out what each shopper really wants. Which is why nearly all of them give up and walk away.
Real
Talk.
If you want to truly see things
from your customers’ eyes,
you can’t rely on your own two hands.
the
Digital Journey
Continuity Platform
What if you could shape the customer journey to fit each and every shopper? Make any distraction magically disappear along the way? It’s a thing. And it’s called Digital Journey Continuity.
Customer
Journey OS
Orchestrate, manage and act upon all journey data in real time to deliver precise experiences that drive revenue.
Intent-Based
Promotions
Deliver the most effective promotions while saving your margins by individualizing for every single shopper.
Personalized
Email & SMS
Send customers smart, personalized
emails and SMSs that actually convert.
All automatically.
Customer Hijacking
Prevention
Manage journey interruptions on your site to drive revenue and preserve the customer experience.
Why Digital Journey Continuity
Remove any obstacles from the customer journey automatically
Adapt each journey
to your individual customers
Put everything in
place to keep each journey on track
Pave the path to purchase so less journeys are abandoned
What It’s Like on the Inside
Reacts
in Real Time
+
Identifies all data and springs into action the moment the visitor’s journey begins – no delays or disruptions whatsoever
100
Milisecond time to reaction
AI Based
Journey Optimization
+
Offers recommendations on how to improve on your journeys so they get continuously smoother and more efficient
90%
Accuracy of
prediction models
Journey Continuity Engine
Predicts and
Adapts the Journey
+
Instantly shapes the journey around each individual customer on its own, calculating factors like price sensitivity, likelihood of abandonment, and purchase tendencies
15%
decrease in journey
abondendment
Journey Continuity Engine
Data Layer
Collects ALL the data. Automatically gathers mountains of patented non-PII data on
customer behavior, website, product, device, and environment.
50k
Data points
collected every second
Journey Data
- Behavioral (Patent)
- Transaction
- Engagement
- Browser & Device (Patent)
- Website and content
Business Needs
- KPI’s
- Inventory
- Pricing
- Brand Perception
Network
- Purchasing patterns
- Product trends
- Price sensitivity
- Industry Benchmarks
3rd Party Data
- Loyalty Points
- Custom Segments
- Proprietary Data
- Financial History
